Usability testing results and project options presented to Website Working Group

The EVMS Website Working Group (PDF) met on Wednesday, July 13, to review the Usability Testing Report from iFactory and to discuss iFactory’s recommendations for how the rest of the project will roll out. An executive summary of the testing report (PDF) and a diagram of the roll-out recommendation (PDF) are available for download.

iFactory proposed two content-management systems (CMS) that would meet our needs, and recommended one as the better option. We have scheduled demos of both myCampus and TerminalFour for Wednesday, July 20, for the Working Group, so we can compare the two.

iFactory has also presented two options for moving forward with the project. As with most large projects, we learned many things throughout the discovery and project definition phase that confirmed much of what we already knew, but also brought out some issues we hadn’t anticipated. The usability testing, in particular, revealed employee productivity problems that need to be addressed.

The first option is to continue with the Statement of Work we agreed to in February; this is not the recommended solution as it doesn’t address the problems internal site users have with finding the information they need to do their jobs.

The second option is to expand the project to include re-organizing the Intranet and integrating the information there with the Portals developed by the EVMS Database Center, using a role-based system to present relevant information to students, faculty, staff and other site users with a login.

You can download a diagram of the two options (PDF).

After we view the demos and determine costs for the two options, we will make a decision about how the project will move forward.

If you have questions or comments about the project, please leave a comment here on the blog or email Kim Lewandowski.

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