Library Survey of Service Quality (LibQUAL+)

This fall the EVMS Library, along with hundreds of other academic libraries, will take part in LibQUAL+™, a nationwide survey of library service quality and user satisfaction. This is the fourth time EVMS has taken part in the survey. We also participated in 2002, 2005 and 2008. Some of the changes the library made based on feedback we received in these earlier surveys include improving our Web site, adding additional clinical databases and expanding our electronic journal collection.

LibQUAL+™ was developed at Texas A & M University in partnership with the Association of Research Libraries. It is based on the SERVQUAL instrument, a popular tool for assessing service quality in the private sector. LibQUAL+™ is designed to measure library users’ views of services and service quality by identifying gaps between desired, perceived and minimum expectations of service. The survey will help us identify service dimensions that are most important to you and show us how well we are meeting your needs. Also, we will also be able to compare our results to peer institutions and identify best practices in library service.

The LibQUAL+™ survey will be administered by e-mail and should take around ten minutes to complete. Responses are completely confidential. All faculty, staff and students affiliated with EVMS will be asked to participate; and as an added bonus, everyone completing the survey will have the option to enter a drawing for prizes. Entering the drawing will not compromise the confidentiality of your responses.

When the LibQUAL+™ survey is distributed this semester we hope you will take the time to fill it out. If you have any questions about the survey please contact Brickell Library survey administrators April Pace or Judith Robinson at

For more information about the LibQUAL+™ research project, see:

For a list of participating institutions, see:

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